We see two very fundamental problems that are affecting the volume of cases denied. One is the actions of individual adjusters and the lack of training and inconsistencies in claims handling practices that exists in that part of the industry. The second is the quality of the IMEs and the lack of independence and integrity or quality in these reports that are used to deny claims and delay treatment.
FAIR response to the Ontario Dispute Resolution System Review Interim Report December 2 2013
Other Stakeholder submissions:
Response to the Interim Report on DR System Review – Ontario Rehab Alliance (2)
OTLA’s Submission on The Interim Report of the DRS Review December 2 (3)
Ontario Psychological Association of Ontario Submission to the DRS Interim Report http://opajoomla.knowledge4you.ca/images/Response%20to%20Interim%20Report.pdf
READ the DRS Interim Report: http://www.fin.gov.on.ca/en/consultations/auto/documents/Ontario%20Automobile%20Insurance%20Dispute%20Resolution%20System%20Review_Interim%20Report.pdf
ALL Stakeholder submissions: http://www.fin.gov.on.ca/en/consultations/auto/odrsrs.html