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The responsibility for mediation and arbitration of auto accident benefits insurance claims disputes has been in the hands of the License Appeal Tribunal (LAT) since April 1, bringing changes to the dispute resolution process in Ontario. LAT replaced the Financial Services Commission of Ontario (FSCO), which had operated its Dispute Resolution Group for the previous 26 years.

https://www.shopinsurancecanada.ca/blog/news/too-early-to-tell-if-lat-approach-to-claims-disputes-in-ontario-improves-on-fsco-process/