Rosalia Guthrie is still astounded that it cost her $4,350 to get her shoulder injury assessed by a surgeon who works in Canada’s public health-care system.
She had been waiting in agony for 16 months to see Dr. William Regan when she called his office, asking how much longer it would be. His secretary gave her the number of another clinic to call – so she did. That’s when Ms. Guthrie learned there was another way in to see the surgeon – with no lineup.