Mr. Brian Gavin, an Ontario resident, was injured in an accident in the state of Georgia, U.S.A., on May 14, 2011. Mr. Gavin recalled that he was dozing in the passenger’s side when he awoke to the screaming of his friend who had lost control of the vehicle. The Jeep left the road, rolling over several times before landing on the passenger side. His friend was able to climb out of the vehicle leaving Mr. Gavin trapped in the car. Mr. Gavin testified that when the car came to rest, he found his arm bent over his head unnaturally, the seatbelt had tightened during the crash and was crushing his ribcage area, and the bones from his lower left leg were protruding from the skin. The driver was screaming, urging him to get out, as the car was about to explode. He sought accident benefits from Coachman but applied for arbitration at the FSCO when mediation failed.