Lawyer/client communication-related claims are the number one source of malpractice claims in all areas of practice. These claims can arise when there is a mis-communication or no communication at all. The lawyer and client can be confused over who is doing what. Were instructions received but ignored? Was the lawyer supposed to do something which wasn’t done? Was a recommendation not taken and subsequently regretted, leading to the client ultimately blaming the lawyer? Good practice habits can help eliminate these problem areas. Let’s take a look at the habits that can help you take instructions and give recommendations effectively.
http://avoidaclaim.com/2017/go