by Rhona DesRoches
Like most of Ontario’s denied claimants I too was called a fraudster and malingerer. Many times. It pays insurers to malign their customers when we make a claim because if they attack a victim’s credibility often enough it will create heightened scrutiny if we go to court to hold the insurer to account. Insurers can influence the way a trier-of-fact or a jury will see a victim – are they being honest or is the insurer’s denial position the right one.