In my view, the OTLA report card is missing two important subjects in which the insurance industry deserves an A+. Those are public relations and delay and deny tactics.
http://www.torontosun.com/2013/11/02/rating-automobile-insurance-coverage
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FAIR – supporting auto accident victims through advocacy and education
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FAIR – supporting auto accident victims through advocacy and education
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FAIR – supporting auto accident victims through advocacy and education