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The study, now in its seventh year, measures insurance customer experiences with their primary auto insurer in Canada. Customer satisfaction is measured across five factors (in order of importance): interaction; price; policy offerings; billing and payment; and claims. Insurers are ranked in three provinces: Ontario, Alberta and Quebec.

http://www.businesswire.com/news/home/20140506005106/en/J.D.-Power-Reports-10-Canadian-Customers-Switch#.U2l5NPldXTo