It is an unacceptable low level of information available, on the FSCO website or supplied to claimants by the insurer they paid to assist them, that is contributing to the volume of claims in the system and which eventually plays out in our courts.
As the Superintendent at FSCO it must surely fall under your mandate to ensure that the public service of Ontario is effective in serving the public in a non-partisan, professional, ethical and competent manner
Letter to Brian Mills, FSCO Superindendent Mar 4 2015 re lack of public information