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J.D. Power has released its 2015 Canadian Auto Claims Satisfaction study, and it suggests that insurers are driving into a ditch when it comes to customer satisfaction over drivable claims. The study found that Canadian drivers are significantly less satisfied with their auto insurance when it comes to claims in which a damaged car is still drivable.

http://www.citopbroker.com/news/j-d-power-canadian-drivers-give-poor-grade-to-insurers-for-handling-of-drivable-claims-8603