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For the thousands of Canadians who experienced an auto incident that prompted a “drivable,” non-tow claim in the past 12 months, the stress did not end with the event in question: in fact, J.D. Power reports that auto insurance satisfaction has declined significantly as the result of consumers’ displeasure with the auto claims process.

http://www.insurancebusiness.ca/news/jd-power-ranks-canadian-insurers-on-auto-claim-satisfaction-193185.aspx