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The phone rings. Dana the receptionist answers. She’s alerted to the voice of someone in distress. She doesn’t even realize she is holding her breath as she listens to a daughter describe a tragic car accident. The scene was horrific: vehicles crunched beyond recognition, enduring agonizing injuries while waiting to be rescued, and recent news that her mother did not survive her injuries; the daughter was driving. The caller does not get to the injuries caused to others before asking to speak to a lawyer. The receptionist refers the call.