Re “Law unfair for car crash victims” (Alan Shanoff, Dec. 6): Alan Shanoff, as a frequent critic of Ontario’s auto insurance industry, is right to take a hard look at the provisions of Bill 15 and the Licence Appeal Tribunal. However, by concluding that accident victims will be denied justice under a new system, he is raising fears without justification or evidence. The previous dispute resolution system was badly broken — victims continue to wait years for answers and compensation. Moving to the Licence Appeal Tribunals is designed to make the dispute resolution system more efficient and fair. We must make every effort to make a new system work — accident victims deserve nothing less.
Steve Kee
Insurance Bureau of Canada
(How does having less experienced arbitrators and mediators help accident victims? As for delays in getting answers and compensation, are you saying the insurance industry bears no responsibility for that?)