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Currently, when there is a dispute over an auto insurance statutory accident benefits claim, both the insurer and claimant can apply for mediation with the Financial Services Commission of Ontario (FSCO). If after mediation there are still issues in dispute, the claimant may either apply for arbitration with FSCO or launch a lawsuit.

http://www.canadianunderwriter.ca/news/new-ontario-vehicle-storage-lien-rules-take-effect-july-1/1003948137/